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Privacy Notice

In compliance with the provisions of the Federal Law of Protection of Personal Data held by Individuals, “The Law”,(CHN Hoteles), located to hear and receive notifications in Carretera Libre Monterrey Saltillo KM 68 , Santa Catarina N.L. 66350, as responsible of the use and protection of your personal data, informs you the following:

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request: reservations service, accommodation in the Hotel, banquet services, dining services, laundry and dry cleaning, phone services, inquiries, deposits and bank transfers and legal information for business. Additionally, for non-necessary purposes for the requested service that allow us providing a better service, send you advertising and promotions, photos, security videos, loyalty programs, social networks, online electronic means, travel agencies and for you to rate the provided service. In case you do not want your personal information to be used for these additional purposes, please send an email at Your refusal for the use of your personal data won’t be a reason to deny the service.

To carry the described purposes in the present privacy notice we’ll use the following personal data: name and ID to make the registry, company name, RFC, address, phone number to submit your invoice, email to send information and invoices, bank data and credit card data for payments.

You have the right to know what personal data we have, what we use it for and the conditions of use we give it. Likewise, it is your right to correct your personal information in case it’s outdated, incorrect or incomplete, to ask us to delete it from our registries or data bases when you consider it is not being used according to the principles, duties and obligations foreseen by law as well as to oppose the use of your personal data for specific purposes. These rights are known as ARCO rights.

To exercise any of the ARCO rights you must present the proper request via e-mail at the following address: and to know the procedure and requirements to exercise your ARCO rights. You can revoke the consent that you’ve given us to use your personal data, nevertheless, you must take into account that not in every case we’ll be able to answer your request or conclude in an immediate way, since it’s possible that for any legal information we might have to keep your personal data.




Haz clic en uno de nuestros representantes para recibir asistencia. / Click on one of our representatives for assistance.